QUALITY CONTROL PROGRAM (QCP)

THE QUALITY POLICY

We are committed to providing outstanding service and deliverables that meet our customers’ expectations. This will be accomplished by maintaining a Quality Management Program (QCP) that assures consistency of process, involves all members and stakeholders, and includes continuous improvement of our products and processes.

THE QUALITY OBJECTIVES

1.    Maintain an overall performance rating of 25 or higher on the Customer Feedback Form. 
2.    98% of all customer complaints are resolved upon initial engagement/first contact.
3.    Quality Control Program requirements will be completed on time 98% of the time.
4.    Internal Audits will result in no more than 2 minor non-conformances.